Delete your Bimilo account

Bimilo is made by Perroquet (Alexandre Sauvé-De Guise), Québec, Canada. You can delete your Bimilo account and its data at any time, in the app, on the web or by email. You do not need to sign in to read this page.

In the app (iPhone or Android)

1. Open Bimilo and go to Profile (in More, unless you pinned it to the bar).
2. Choose Delete account and review what will be deleted.
3. Type DELETE and confirm.

On the web

1. Sign in at https://baby.perroquet.io.
2. Open Profile and choose Delete account.
3. Type DELETE and confirm.

By email

Write to alex@perroquet.io from the email address you use to sign in, with the subject "Delete my Bimilo account". We will confirm your request and delete the account within 30 days. If you cannot write from that address (for example because you use Apple's Hide My Email), write to us anyway and we will help you confirm that the account is yours.

What is deleted

When you delete your account, these are deleted immediately and permanently:

• your account: your name, email address, settings and sign-in links with Google or Apple;
• your sign-in sessions and the devices registered for notifications;
• your Sign in with Apple authorization, which we revoke with Apple;
• every family where you are the only member, with all its babies, care records, reminders, vaccination records, photos and invites.

Photos are removed from storage at the same time; if storage is briefly unavailable, Bimilo retries automatically until they are gone.

Families you share with others

• The family, its babies, records and photos stay available to the other members.
• Entries you logged stay in the family but are no longer linked to you; they are shown as logged by "Family".
• Invites you created are deleted.
• If you are the only parent in a family with other members, make someone else a parent first (open Family, choose the member and set their role to Parent), or remove the other members. Bimilo will not delete your account until then.
• To remove shared records too, delete them, or delete the whole family (parents only: Family, then Delete family) before you delete your account.

Delete some data without deleting your account

You can delete any entry, reminder, vaccination record or photo at any time. Parents can also delete a baby or the whole family. Deleted items are removed immediately.

What we keep after deletion

• In families you share with others: the records, photos and vaccination entries you added stay in the family, no longer linked to you.
• If someone invited you by email, that invite record (with your email address) stays in their family until the person who invited you deletes their account or the family is deleted.
• Request logs at our hosting provider, which include IP addresses and browser type, for 1 day.
• Records of the emails we sent you (your address and the message) at our email provider, for 30 days, plus up to 7 days in its backups.
• Counters that limit repeated sign-in attempts, keyed by IP address and not linked to your account.
• Photos already viewed may remain in the app or browser cache of the devices where they were viewed, until that cache is cleared.

Our database plan does not include backups, and our photo storage keeps no backup copies, so deleted data cannot be restored from a backup. See the privacy policy for details: https://baby.perroquet.io/privacy